Refund Policy

Last Updated: June 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which Shutterclosing will process refunds for services provided through the website shutterclosing.info. Our goal is to ensure transparency and fairness while providing maximum legal protection for both the company and our users.

Scope and Applicability

This policy applies to all users of shutterclosing.info who purchase services from Shutterclosing. By using our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • “Services” refers to the software as a service (SaaS) offerings provided by Shutterclosing through shutterclosing.info.
  • “User” refers to any individual or entity that accesses or uses the services provided by shutterclosing.info.
  • “Refund” refers to the return of funds to a user for services that have been purchased but not utilized or that do not meet the user’s expectations as outlined in this policy.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • If the service was not delivered as described on shutterclosing.info.
  • If the user experiences a technical issue that prevents access to the service, and such issue is not resolved within 30 days of reporting.
  • If the user cancels their subscription within the first 14 days of the initial purchase.

2. Refund Request Process

To initiate a refund request, users must:

  1. Contact our customer support team at [email protected] within the eligibility period.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Submit any supporting documentation, if applicable.

Refund requests will be reviewed within 14 business days, and users will be notified of the decision via email.

3. Refund Processing

If a refund is approved, it will be processed using the original payment method within 30 days. Users should be aware that processing times may vary based on the payment provider.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms of this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Refunds will not be issued under the following circumstances:

  • If the user has violated the terms of service.
  • If the user has accessed or used the service beyond the initial purchase period.
  • If the refund request is made after the eligibility period has expired.

Shutterclosing reserves the right to refuse any refund request that does not comply with this policy. Furthermore, Shutterclosing shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services.

Data Protection/Security

All refund requests and user data will be handled in accordance with our Privacy Policy. We take data protection seriously and implement appropriate security measures to safeguard user information.

Changes to Policy

Shutterclosing reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on shutterclosing.info. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: Shutterclosing
  • Phone: +14803427498
  • Email: [email protected]
  • Address: Salesforce Tower, 415 Mission Street, Floor 12, Office 34, San Francisco, CA 94105, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes arising out of or related to this policy shall be resolved in the competent courts located in [Insert County/City], [Insert State].